Frequent questions

Ask away. From our culture to our creative process and pricing models. Nothing to hide here.

Working with Overpass

Does Overpass work with startups?

Yes, we have a range of early-stage design sprints built specifically for pre-seed and early-stage startups.

What makes a great client fit for Overpass?

The best partnerships are built on shared values. We love working with good people doing genuinely good things; businesses using technology to solve real problems, operating with purpose, and who value design as a strategic asset. We look for clients who value diversity, welcome an experimental approach, and are happy to let experts lead. If that sounds like you, we'd love to talk.

Who are some of your clients?

We've worked with a wide range of businesses from British Airways, SimScale and Unilever to fast-growing startups like Commsor, Daylit, and Pepper. Our portfolio spans multiple sectors, but our focus and are of expertise is designing for sales led SaaS companies.

How many people will be working on my account?

Typically 3–4 creatives will be working on your account. You'll work directly with either Matt or Max as your creative director throughout the project.

Why should we hire Overpass instead of hiring an internal designer?

Because you're not just getting a designer, you're getting a full creative studio team with a broad range of skillsets. Strategy, branding, web design, motion, illustration and development; it's all under one roof, without the overhead of building an internal team.

How are you different from the other agencies I've spoken to?

We are a true partner. We invest our own time into the design strategy of your business and act as a proactive partner instead of a reactive vendor. We see this as an investment into a long term relationship. We guide our clients through our process and thinking, so you leave with a better understanding of the creative process and can participate and collaborate at every moment of the journey. 

We have productised our process. Design Led Growth. Which is a brand analysis and design implementation program built to help scaling SaaS business identify opportunities to improve design and UX across the entire customer lifecycle. 

Can we do in-person workshops and meetings?

Absolutely. We'd love to welcome you to our studio in Brighton. Many of our workshops work brilliantly in person, and we're always happy to host.

Are your designers available for on-site consultations?

Yes. While many of our team work remotely, we always have designers working from the studio in Brighton and are happy to arrange on-site visits where it adds value to the project.

Can you work with clients outside of your local area or internationally?

Yes, and we do regularly. Our web design process and brand workshops have been built from the ground up to work effectively in a remote environment, so location is never a barrier.

Can your studio collaborate with external agencies or freelancers?

Definitely. We believe great design isn't a competition, and we've collaborated with external partners plenty of times before. Get in touch to discuss how that might work for your project.

Getting Started

How long does it take to onboard and start working with you?

Around two weeks. We have a new client handbook that walks you through exactly what it's like to work with us, step by step.

What do you require before starting a project?

Not as much as you might think. No lengthy briefs or detailed specs needed at this stage; we almost always start with a conversation to understand your goals and make sure we're the right fit before anything else.

How do I get started with a design project?

Just reach out. You don't need to have everything figured out, we'll guide you through what information we need as we go. A conversation is the best first step.

What is the typical timeline for a design project?

It genuinely depends on the scope and nature of the project. We'll give you a clear timeline once we've had a chance to understand what you need; get in touch and we can talk specifics.

Our Process

What is a design sprint and how does it work?

We split our projects into two-week phases of dedicated, fast-paced work. This keeps momentum high, gives you regular tangible outputs, and produces better work in less time than traditional long-cycle project structures.

How do you develop knowledge of my category and sector?

We invest significant time early in every project developing a critical and wide-reaching understanding of your business, competitors, and sector. This isn't something we shortcut, it directly informs the quality of the strategic and creative work that follows.

Will I be able to review and provide feedback during the design process?

Yes, client collaboration is central to how we work. Bringing clients into the design process is one of our core principles, not an afterthought.

What is your policy on revisions?

Because we collaborate closely throughout the project, we typically arrive at fewer revisions and more refined outcomes than studios that present work cold. That said, we're always here if changes are needed after delivery.

How do you handle urgent or rush projects?

We don't rush creativity. If we genuinely can't do the work justice within your timeframe, we'll tell you honestly, and may encourage you to look elsewhere rather than deliver something below our standard.

How do you ensure design consistency across multiple platforms?

We never rush into development. Each stage of our process is considered specifically to build a cohesive visual and strategic narrative before a single pixel goes live.

How do you stay up-to-date with design trends and best practices?

We have a healthy obsession with the craft and a lot of curiosity, it's baked into how we work. We balance staying current with trends with protecting the work-life balance that keeps the team doing their best thinking.

Strategy & Brand

Is brand strategy required for all projects?

In short, yes. Brand and business strategy are fundamental to the success of any project. Design without strategy is decoration, we're not interested in making things that just look good.

Do I need brand strategy for a logo?

Yes. Design is strategy made visible. Without a brand strategy underpinning your identity, you risk creating something that repels the very customers you're trying to attract.

Does Overpass offer strategy-only services?

Yes. Whether you're building your own web experience or working with another studio, we can provide strategic guidance for your brand independently of any design work.

Can you work within specific brand guidelines, or help create them?

Either. We're equally comfortable working within established guidelines as we are building them from scratch, we've done both for businesses ranging from global enterprises to early-stage startups.

Design Services

Does Overpass offer design only services?

Absolutely. Our team has broad experience both building brands from the ground up and refreshing existing ones. If you have your strategy in place and need design execution, we can help.

Are your designers experienced with accessible design practices?

Yes. Ethical and sustainable design is embedded in our brand principles; accessibility isn't a box we tick, it's part of how we approach every project.

Pricing & Commercial

How much does it cost to work with you?

Our Design Led Growth partnerships start at £3950 per month or if you would prefer a fixed scope of work and cost for a website redesign these range from £15k - £100K

How much time do I get per month?

You don’t pay per hour, you pay per workstream. An example of a workstream could be website, product or content design. We then deliver work on average every 48hrs per stream. The faster you give feedback the faster we ship work for you. The benefit of this model is that you never run out of time or budget again.

What does unlimited design mean?

It means nothing is out of scope, unlimited rounds of amends, and the designs you need, exactly when you need them.

Will I own the copyright to the final designs?

Yes, absolutely. The work is yours.

Do you sign NDAs?

Of course, confidentiality is a standard part of how we work with every client.

Quality & Confidence

What guarantees do you offer?

We guarantee complete transparency throughout the project, honest feedback even when it's not what you hoped to hear, and a commitment to revising until the work is right. We don't disappear after delivery; we're invested in your success beyond the project.

What if we don't like the work?

If we don't hit the mark first time, we'll keep going until you have exactly what you envisioned. Our collaborative process means this is rare, but we're always here if it happens.

Can we speak to some of your past clients?

Definitely. We're happy to put you in touch with past clients who can speak to their experience working with us.

Can we see some strategies you have created for past clients?

Of course. Send us an email with some details about yourself and your project and we'll share relevant examples.

Is all your work included in your portfolio?

Not all of it. Our portfolio is curated to give you a strong overview of our skillset and our favourite projects, but there's plenty more behind the scenes.

Ongoing Support

Once my project is finished, how does Overpass support my brand?

The end of a project isn't the end of the relationship. We continue to develop lasting partnerships with many of the brands we work with, whether that's ongoing design support, refreshes, or new campaigns as the business evolves.

Do you use AI in your creative and strategic process?

AI can be an incredibly useful tool, when you know how to apply it well. We use it thoughtfully where it adds genuine value to the process, without letting it substitute for original thinking or creative judgement.

Can you share the design files with us to edit?

Of course. We'll walk you through the work and share best practices so you're set up to manage and build on it confidently.